Report a Casino Problem

    Lionbonuses takes player safety extremely seriously, and this is why we list only reputable and safe online casinos on our website. We want gambling to be a safe, fun, and enjoyable experience to everyone. Unfortunately, this is not always the case and sometimes you may run into an issue when dealing with casino online. Should you have any unresolved problems with a casino listed on our website, you may report it on this page and we will relay it to the respective casino for their attention.

    Resolved Casino Problems

    Register problem

    Account problems. Fixed!

    Resolved
    1566.47 eur

    Account problems. Fixed! There was a bug in their register process

    Resolved

    PayNPlay register problem. Fixed!

    Resolved

    Registering an account, did not work. Contacted the affiliate manager, and they found a the reason.. Fixed

    Resolved

    Payout Problems

    Max cashout issue. Fixed it, because our bonuses here doesn´t have a max cashout

    Resolved
    500 Eur

    Max cashout issue. Fixed it, because the system took max cashout, eventhough our bonuses here dont have any max cashouts

    Resolved
    1566.47 Eur

    Max cashout issue. Fixed it, because the system took max cashout, eventhough our bonuses here dont have any max cashouts

    Resolved
    4703.58 Eur

    KYC- Problems. Contacted the affiliate manager and fixed the issue!

    Resolved
    670 Eur

    Withdraw / KYC- issue. Contacted the affiliate manager, and after 10min conversation, problems fixed

    Resolved
    2000 Eur

    Withdrawal time a bit long, as they are pnp casino. Contacted the affiliate manager, and fixed the issue. Money was in players account 30mins after i contavted the affiliate manager!

    Resolved
    948 Eur

    Withdrawal issue. System not working and cannot withdraw. Contacted the affiliate manager and it was fixed in one hour

    Resolved
    1765 Eur

    KYC-issue, problems toverify old visacard used before, but at the time when KYC process started, it was old and the player did not have the card anymore. Fixed with affiliate manager

    Resolved
    1550 Eur

    Max cashout issue. was fixed and player got the whole amount!

    Resolved
    470 Eur

    Max cashout issue. The site added max cashout for a month and we did not know about it, so players balance was deducted from 3765€ to 500€. Contacted the affiliate manager, and after few days they removed the max cashout term from their bonus term and fixed it so that the player got the whole amount of 3765€

    Resolved
    3765 Eur

    The player was accused of Bonus abuse and using strategy when playing.
    Talked with our affiliate manager and after a few emails and Skype calls, they noticed that the failure was on their system they fixed it + gave all the confiscated money to the player

    Resolved
    5233.23 Eur

    Long withdrawal time. Contacted our manager and he pushed the payment. The withdrawal was paid in few hours after contacting the manager.

    Resolved
    841 Eur

    Max Cashout issue. Contacted our Manager, and he fixed it

    Resolved
    1555 Eur

    Kyc and Withdrawal problems.
    A CreditCard issue. Sent details to our manager, and explained him the situation, first she didn´t understand what i meant, but after clearing the things again, she understood, and fiexd the problem

    Resolved
    600 Eur

    Bonus Issues

    Got bonus ban after a bigger withdraw. Contacted the affiliate manager, and fixed the issue, results: Bonus ban removed!

    Resolved

    Bonus did not come after depositting.. Fixed the issue!

    Resolved

    Bonus issue. Fixed

    Resolved

    Welcome bonus did not work.
    Contacted our Manager and the issue was fixed in 5min

    Resolved
    150 Eur

    Report your problem with an Online Casino

    Please note, that this support is primarily for active users of Lionbonuses.com website. However, we will do our best to relay all reports to the respective casinos in hopes to get any issues resolved. Lionbonuses does not have any authority over individual online casinos and there are no guarantees that your problem will be resolved. That will be solely up the online casino and you.

    In case of serious violations by a casino, we may add them to our blacklisted casinos page so that other visitors to our website will know to avoid them.